Managing your order
- Communication with buyers through the messaging system
- COVID-19: Advice for artists
- Delivery Exceptions
- Guide to Shipping Documentation
- How can I charge additional shipping/framing costs to my customer?
- How can I create an invoice for my customer?
- How can orders be tracked on Artfinder?
- How do I contact my customer?
- How do I mark my order as shipped?
- I have sent my customer the wrong artwork, what should I do?
- I need my customers email address to provide to the courier, what should I do?
- I think the customer's order has been lost - what happens next?
- My customer has advised that they received their artwork damaged - what should I do?
- My customer has claimed non-delivery but the tracking is showing as delivered. What do I do?
- New VAT rules change for EU/UK imports
- What to do if I can't ship my order on time?
- Why has Artfinder applied a discount to my order?
- Why hasn’t my order been marked as delivered?
- Why is my order on hold - what does this mean?
- Why is my order Under Review?