What to do if I can't ship my order on time?

When customers place an order, they will usually be able to see the estimated dispatch time for this on the artwork listing. This is usually displayed on the right-hand side of the listing in the "Delivery" section as per the below screenshot:

Your customers will therefore expect their orders to be shipped within the time stated. However, sometimes delays can occur which might affect when you ship the order. If you are unable to dispatch your order within the time you have committed to then you are able to change the dispatch date in your Seller Portal.

To change the dispatch date for the order:

1. Click the Dashboard icon at the top of artfinder.com
2. Select the Transactions tab
3. Click on the Orders tab, go to Pending orders and then press the View details button next to the relevant order
4. Press the button that says ‘Update estimated dispatch date’ underneath the heading ‘This order is awaiting shipment’.

This will trigger a notification to your customer and prevent further reminder emails from being generated until the expected dispatch date has been reached. 

If you need to change the Shipping Time (the number of days it will take you to dispatch an order after receiving it) for your store so that all of your artwork listings display a certain dispatch timeframe, please be assured that you can do so from your Seller Portal.

In order to change the Shipping Time, go to your Settings > Shipping time > Manage > Dispatching within [DAYS] > Save.

If you expect to miss your estimated dispatch date, please contact Arta and us at hello@arta.io  and sellers@artfinder.com  so we can make a note on the backend. We also recommend reaching out to your customer through the designated messaging system to inform them of any delays.

You can also update your Shipping Times for the future. To do so, go to your Settings > Shipping time > Manage > Dispatching within [DAYS] > Save.