How do I contact my customer?

The Artfinder Messaging System

We encourage art lovers to use the Artfinder Messaging System anytime to get answers to their questions directly from you! 

This system keeps the lines of communication open to any customers introduced to you on Artfinder, and helps you build professional relationships! 

You can view and respond to your Messages directly from your account. 

To contact your customer after they place their order:

1. Login to your Artfinder account, and click the Dashboard icon in the top right hand corner of your screen

2. Click on the Transactions tab

3. Select the relevant  Pending order(s)

4. Click on the icon with the envelope that reads ' Contact the buyer'. 

Your message will reach your customer via Artfinder, as well as their direct email address in the form of a notification. 

NOTE: More hints and tips on regulations and security using The Artfinder Messaging System, can be found here: The Artfinder Messaging System  

Can I contact my customer by telephone?

Yes! 

For urgent enquiries after their order is placed, you can of course communicate offline to ensure your customer has the best possible experience!

1. Login to your Artfinder account, and click the Dashboard icon in the top right hand corner of your screen

2. Click on the Transactions tab

3. Select the relevant  Pending Order(s)

4. Under the heading that reads ' SHIPPING ADDRESS', view their contact number next to the telephone icon.

NOTE: Any attempts to complete sales or any other monetary transactions initiated on the Artfinder website outside of the Artfinder platform are strictly prohibited, and will result in the suspension or removal of your account. For more information, please see section 6.2 of Artfinder Terms and Conditions.

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