Why is my order Under Review?

As a security measure to protect all sellers, we review potentially higher-risk orders.

When this happens, we place a hold on the order and ask the artist not to ship/deliver the artwork(s) associated with this order. The order will appear as Under Review in the Seller Portal.

We aim to review the order within 48 hours of placing it on hold but occasionally it can take longer if we require more information from the customer. Once our review is complete, we'll either approve the order or cancel the order. 

NOTE: As part of our standard policy, if we do not hear back from your customer within 5 working days from when the review takes place we will then have to cancel the order.

If the order is not approved, we will advise you not to ship/deliver the artwork(s). This helps the artist to avoid potential losses.

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