How do I cancel an order?

To cancel an order that you are no longer able to fulfil, simply go to:  Dashboard > Transactions > Pending > View details > Cancel order items and fill in short form.

Please note that you are required to input a minimum of 21 characters for the cancellation reason.

Your customer will be notified by email as soon as your cancellation request has been processed.

Cancellation Penalties

Canceling a customer's order can have serious implications on their overall experience and perception of Artfinder. Avoidable cancellations will therefore lead to further action such as ineligibility for promotions, and temporary suspension. Excessive avoidable cancellations can also lead to permanent suspension.