Seller Best Practice Guidelines
Seller Best Practice Guidelines
Convert visitors into buyers, then keep them coming back for more by following our seller guidelines to deliver a great shopping experience for Artfinder users.
Shop maintenance
- Only upload one-off original artworks or signed, numbered and limited edition prints to your Artfinder store.
- Make sure that all listing details are an accurate reflection of the materials and dimensions of the artworks they feature.
- Upload 3-5 photographs for each listing that give the best possible feel for the colours and composition of your artwork. All photographs should provide a view of the artwork free from physical obstructions or digital additions, including watermarks.
- We do not allow the use of watermarks. Using watermarks means the images become unsuitable for promotion on the site e.g. in emails or off-site advertising, therefore greatly limiting an artist's exposure.
- Keep your shipping profiles up-to-date with quotes which accurately represent your costs. Include duty where applicable and ship with a courier which enables Delivery Duty Paid.
- Don’t list artworks which violate the intellectual property of others.
- Keep your prices on Artfinder consistent with those on other outlets through which you sell.
- If you sell an artwork listed on Artfinder via another channel, update your stock to reflect this as soon as possible.
- Help buyers to find you - It is vital that potential buyers can find your work, so use SEO best practice to ensure it appears in their searches. Check out the following links for more information:
Order fulfilment
- Ship artworks within your stated turnover time period.
- Inform your customer of any potential delays or difficulties as soon as you become aware of them.
- If you are unable to fulfil an order, contact Artfinder immediately to ensure the customer receives a refund.
- Respond as quickly as possible to any communication received from customers via the Artfinder messaging system.
- Ship all artworks via a traceable method of shipment, with duties for international orders prepaid.
- Ensure that your artworks are packaged sufficiently to withstand potential damage in transit. Please see our Packaging and Delivery Guidelines for more information.
Community participation
- Ensure that all interaction with fellow Artfinder members is courteous and free from offensive or abusive content.
- Keep all communications relevant and do not use the Artfinder messaging system or forums for spam or mass promotional activity
- Do not attempt to move potential sales offline or to another website, and do not exchange personal contact details over the Artfinder messaging system or forums.