Arta packaging guidelines
Now that you are on managed shipping, you may have questions about how to package your items. We provide further information below to ensure all your orders are successful!
A step-by-step checklist on packaging your artworks
- Verify artwork dimensions/value match listing.
- Choose packaging based on the table guidelines listed below.
- Take photos: before packing, during packing, after labeling.
- Attach prepaid shipping label.
- Drop off your parcel or schedule a collection.
- Keep records for claims if needed.
Who is responsible for packaging the artwork if you manage shipping on my behalf?
As we we will only provide a prepaid shipping label that will allow you to ship your artwork, you will need to package the artwork for shipment yourself.
For more information on the partner we're using to manage shipments, please check out Everything you need to know about managed shipping.
Who is responsible for the packaging costs?
Customers will be responsible for paying the relevant delivery costs for their items; however, this will only cover courier and transportation fees. Any packaging costs will be the artist’s responsibility.
What guidelines should I follow when packaging artworks?
You will need to ensure that you meet the packaging requirements for the goods as follows:
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Small + Low Value | Small + Mid Value | Large + High Value |
| Size | <12" or 30cm | 12"/30cm - 30"/75cm | >30" or 75cm |
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| Art (general) | Foam Lined Box | Double Box | Parcel Crate |
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| Stretched, Paintings + Mixed Media |
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| Unframed | Foam Lined Box | Double Box | Parcel Crate |
| Framed with Plexi | Foam Lined Box | Double Box | Parcel Crate |
| Framed with Glass | Double Box | Parcel Crate | Do not ship |
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| Works on Paper + Photographs |
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| Unframed | Portfolio or Tube | Portfolio or Tube | Portfolio or Tube |
| Framed with Plexi | Foam Lined Box | Double Box | Parcel Crate |
| Framed with Glass | Double Box | Parcel Crate | Do not ship |
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| Fragile items (Highly sensitive to handling) |
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| Sculpture | Double Box | Do not ship | Do not ship |
| Glass Sculpture | Double Box | Do not ship | Do not ship |
| Ceramic | Double Box | Do not ship | Do not ship |
If your artwork falls into one of the "Do not ship" scenarios, you will need to reach out to us at sellers@artfinder.com, as we'll need to arrange an alternative shipping service for your order.
IMPORTANT!
- Failure to comply with requirements will void the shipping protection, which means that the shipment may not be eligible for compensation claims in the case of damage.
- Claims may require photos of the item before packing, during packing, and after labeling, so you must ensure that you are keeping a record of this and are able to provide these upon request. You can read more about claims here.
What is the maximum artwork dimensions you can ship?
We will be able to ship artworks with dimensions of up to 4 metres.
How many artworks can I ship per package?
The number of artworks you can ship together will depend on the type of artwork, and their value.
If the value of multiple artworks exceeds the above-mentioned thresholds, you will need to ensure that appropriate packaging is provided.
You can specify how many artworks you can ship together by ensuring this is set up in your shipping profiles, as otherwise labels will be generated for each individual item. For more information, please refer to How to set up & manage my shipping profiles?
Sellers may request additional shipping labels for items if they feel it is required to package these separately.
If you have any doubts or concerns about the number of items you can ship, please reach out to sellers@artfinder.com, and we'll be happy to assist further.
Can I continue packaging my items sustainably?
Yes, absolutely! We have always encouraged artists to ensure their packaging is as sustainable as possible, so as long as your packaging meets the above-outlined standards, you can continue to do so.
If you are unsure whether your packaging is sufficient, we’d encourage you to reach out to us about this.
What if the information provided on my listing is incorrect?
If the information provided for your artwork dimensions/weight is not correct, you will need to share notable item or package size discrepancies with us at sellers@artfinder.com before releasing the packages to the carrier.
Failure to provide accurate information may result in additional shipping or carrier charges. Any such additional charges incurred due to inaccurate, incomplete, or misstated information will be borne solely by you. You can read more on the T&C's here.
What should I do after packaging the item?
You will be able to either drop off your parcel at your nearest courier drop-off location or get in touch with Artfinder Support at sellers@artfinder.com so we can book a collection for you.
What if I can’t ship on time?
You will need to communicate to us any delays encountered in releasing the parcels to the courier.
You will be expected to respond to inquiries from us and our shipping partner promptly when a shipment’s release to the courier is delayed.
Further suggestions on packaging
Please also check out the following suggestions on how to safely pack items for transport:
For more information on managed shipping, you may also wish to check out the article: Everything you need to know about managed shipping or reach out to us at sellers@artfinder.com.