How do I manage my returns address?
Once a return has been approved, you will automatically be sent an email requesting details of where you wish the artwork to be returned. However, we also require you to provide this on the site in case you are unable to contact us immediately.
To add or amend your returns address:
- Login to your Artfinder account, and click the Dashboard icon in the top right-hand corner of your screen.
- Go to the 'Settings' tab
- Click on 'Returns Address'
- Input your preferred address into the box provided. Please include the Postal or ZIP code and Country.*
- Hit the 'Save' button at the bottom of the page
* Note: We are currently unable to accommodate returns to Russia or Ukraine and so would ask that you provide an alternative address outside of these countries if you are based there
Please note, we must express the importance of having an up-to-date returns address, as at any given time. This is because we offer all customers a free return within 14 days, and it is the seller’s responsibility to provide a valid and suitable return address.
Please be advised that once the return shipment is booked using the address you’ve provided, any refusal, non‑acceptance upon delivery, or issues relating to customs that may result in the parcel being returned to the sender. In such cases, Artfinder reserves the right to recover any associated costs or fees incurred.