Reviews: Can I respond to a customer's review?

In responding to your customer's review you show your gratitude for their custom and establish yourself as a trusted member of the Artfinder Artist Community. Because your response will be public, it will also show potential customers that you are dedicated to ensuring a positive purchasing experience!

Responding to a Customer's review

Once a customer has reviewed their experience with you, you will receive an email inviting you to respond. 

To respond to their review:

  • Click on the 'Respond' button in the email
  • Leave your response for the customer and click the 'Save' button

Your customer will then receive notification that you have responded to their review. All reviews and responses will be available to view under  Reviews under your Inbox in your Seller Portal.

Deleting a review

You cannot change or remove reviews on your Artfinder Shop Front.

Artfinder will not censor, edit, or delete reviews. However we may remove reviews or responses if they violate the terms of our site. We hence reserve the right to remove reviews in the most exceptional of circumstances. 

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