If an Artwork is Returned, will I be Reimbursed the Initial Shipping Cost?

Artfinder will reimburse outbound shipping costs, up to the amount originally paid by the customer, provided that the customer's reason for return is that they changed their mind.

We will, unfortunately, not be able to offer reimbursement if the reason for the return is that the artwork arrived damaged or was misrepresented on the site. However, we will provide any transactional information, as necessary, to help you file a claim with your courier.

If your artwork is returned because the customer has changed their mind, please reach out to our team at sellers@artfinder.com to request the initial shipping cost reimbursement and provide us with a shipping receipt. 

Please note that we are able to provide reimbursement for the initial shipping costs only to artists who manage their own shipping.

For artists utilising our managed shipping service, the cost of logistics is handled directly by Artfinder. As the shipping fees are covered by this service, no reimbursement to the artist is applicable.