How can I encourage customers who have my artwork in their shopping basket?
We understand it can be frustrating when a customer keeps an artwork in their basket for an extended period of time without purchasing. This is why, wherever allowed by customer's email preferences, Artfinder sends an email to the person who has an item in their basket for an extended period of time to give them a bit of a nudge. Customers who have had items in their basket for an extended period of time are sent friendly email reminders to encourage them to complete their purchase.
These emails include information on the following:
- Artworks in their basket are not reserved for them, and therefore may not be available at a later date
- Artfinder's free 14 day worldwide returns policy
- How to contact Artfinder support and/or the artist if they have further questions
- Potential special offer if the customer is eligible.
There are no limits on number of times an artwork can be added to baskets, and one person having it in their basket does not prevent another to buy it (although there is a short reservation period).