What is the shipping procedure?

Artfinder does not provide shipping labels at the moment, so it’s up to you as the seller to pack, label and ship your sold artwork in a safe and timely manner.

To help you with the task, see the below tips:

1

Prepare the package and ship the item as soon as possible.

Ensure this is done within your declared dispatch window. If you need a little more time to sort things out, be sure to set a new expected dispatch date and let your customer know. To make sure your artwork arrives in one piece, consider packing artworks with bubble wrap and/or other fortified materials. Including a handwritten thank you note, stickers, and other personal touches is also a fabulous way to show your buyer that you appreciate their business and may even inspire repeat purchase or recommendations.

2

Follow up with the customer on shipping details.

Clear communication in all of your interactions with the customer is key to getting a glowing review.

3

Ship using a tracked and signed for delivery method.

We recommend you use tracked and signed for shipping whenever possible for peace of mind on both sides of the transaction. This is also required in order to be eligible for Seller Protection as for artworks shipped without tracking you are risking that if it gets lost in transit, we will have to refund the customer in full because we do not have evidence of delivery. Tracking numbers aren’t always free, so remember to take that price into consideration when setting shipping prices.  

4

Only send the item to the address shown on the order page to be protected by Seller Protection.

If the buyer asks you to ship to another address, they would need to contact us on customers@artfinder.com with their request so that this could be reviewed.

5

Keep your proof of postage.

This way, if something goes wrong with the transaction you will be able to prove the item was sent. Keep in mind that, in order to be valid, your proof of postage needs to contain the customer’s address and date of shipping.

6

Follow up.

Make sure that the customer has received the item and that they're happy with it. It's a nice thing to do, plus it gives you peace of mind that your shipping efforts were worth it.