Seller Best Practice Guidelines

Seller Best Practice Guidelines

Convert visitors into buyers, then keep them coming back for more by following our seller guidelines to deliver a great shopping experience for Artfinder users.

Shop maintenance

  • Only upload one-off original artworks or signed, numbered and limited edition prints to your Artfinder store.
  • Make sure that all listing details are an accurate reflection of the materials and dimensions of the artworks they feature.
  • Upload 3-5 photographs for each listing that give the best possible feel for the colours and composition of your artwork. All photographs should provide a view of the artwork free from physical obstructions or digital additions, including watermarks.
  • Keep your shipping profiles up-to-date with quotes which accurately represent your costs. Include duty where applicable and ship with a courier which enables Delivery Duty Paid.
  • Don’t list artworks which violate the intellectual property of others.
  • Keep your prices on Artfinder consistent with those on other outlets through which you sell.
  • If you sell an artwork listed on Artfinder via another channel, update your stock to reflect this as soon as possible.

Order fulfilment

  • Ship artworks within your stated turnover time period.
  • Inform your customer of any potential delays or difficulties as soon as you become aware of them.
  • If you are unable to fulfil an order, contact Artfinder immediately to ensure the customer receives a refund.
  • Respond as quickly as possible to any communication received from customers via the Artfinder messaging system.
  • Ship all artworks via a traceable method of shipment, with duties for international orders prepaid.
  • Ensure that your artworks are packaged sufficiently to withstand potential damage in transit. Please see our Packaging and Delivery Guidelines for more information.

Community participation

  • Ensure that all interaction with fellow Artfinder members is courteous and free from offensive or abusive content.
  • Keep all communications relevant and do not use the Artfinder messaging system or forums for spam or mass promotional activity
  • Do not attempt to move potential sales offline or to another website, and do not exchange personal contact details over the Artfinder messaging system or forums.

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